Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds are issued by Paddle to the payment method you used.
1. 14-day money-back guarantee
If you are not happy with a paid plan, you can ask for a full refund within 14 days of your first payment for that plan. This applies to both monthly and yearly plans.
2. Renewals
Subscriptions renew automatically. If you forgot to cancel, you can ask for a refund of a renewal payment within 14 days of the renewal date, as long as you have not used the Service on the paid plan since it renewed (for example, no exports).
3. After the refund window
After that, payments are not refundable and we do not give partial refunds for unused time. You can cancel at any time to stop future renewals, and your plan stays active until the end of the period you have paid for.
4. Plan changes
When you upgrade or switch billing period, Paddle prorates the price: you are credited for the unused part of your current plan and charged for the new one.
5. How to ask for a refund
- Email support@dhunix.com from the address on your dhunix account, with the date of the payment; or
- use the link in your Paddle receipt email, or contact Paddle at paddle.net.
Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank. When a refund is issued, the paid plan ends and your account moves to the free plan.
6. Your legal rights
This policy does not affect any rights you have under the consumer law of the country you live in.